Emirates Health Services implements smart patient management solution across UAE

Emirates Health Services (EHS), the health organization in UAE, has implemented Sedco’s patient experience management system across 126 centers and over 700 healthcare departments across the nation, in collaboration with Emitac Healthcare Solutions. Primary healthcare centres, specialized healthcare centres, preventative medicine centres, happiness centres, blood donation centres, and hospitals are among these facilities.

The advanced patient experience management solution streamlines the patient journey from pre-arrival to post-service, while automatically routing patients across the different centers and healthcare departments to ensure smooth operations, reduce waiting time, and provide a stress-free patient experience, a statement said.

The features of the solution include mobile appointment booking and check-in, SMS notifications, instant e-ticket issuance, queue management, a digital signage system, central management and a business intelligence system.

An added benefit of the solution is to provide the healthcare authority with real-time data to plan and use their resources more efficiently by delivering insights into the day-to-day operations, identifying areas of improvement, providing analysis of historic data, managing staff distribution, promoting better communication within each department and overall provide a blueprint of a patient’s journey in the entire healthcare facility.

The director of the Technical Support Department at Emirates Health Services, Amal Karmostaje, stated, “Sedco’s patient experience management system applies the smart journey concept; it automatically routes patients within the different departments of our centers and facilities, giving them the experience they deserve while giving us full control over our operations.”

Majdi Shawish, CEO at Sedco, commented, “Advancements in technology have always had a major impact on the healthcare industry. The increasing use of smartphones is triggering the adoption of mobile-based applications by the healthcare providers to streamline operations and thereby provide a better patient experience. We are immensely proud to partner with.”

Meanwhile, the Sedco system also streamlines between pre-booked and walk-ins, where EHS patients can issue a ticket for an appointment, pharmacy, lab, and radiology orders, ensuring a smooth routing across all of the organization’s facilities.

The system’s smart digital signage is integrated with an audio announcement system to call the next patient in queue. The digital screens display healthcare tips and targeted ads to promote new medical services.

EHS can centrally monitor each healthcare facility, operation, and KPIs such as service quality, utilization, and turnaround time with live dashboards and an advanced reporting system. Sedco system generates strategic reports to make more informed decisions to provide exceptional healthcare services while ensuring the best resource allocation.

Read: What does the future look like for virtual healthcare

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