Verizon says ‘fiber issue’ led to outage affecting voice calls on West Coast

Verizon said it has resolved an outage on Wednesday afternoon that affected voice calls and that anyone still having issues should restart their device. The outage reporting site Downdetector listed mobile phone users in cities on the western part of the country as being affected the most by the outage. Those top outage reports included Sacramento, Los Angeles, Phoenix, Denver, Las Vegas, Reno, Seattle, Tucson and Spokane. “A fiber issue in the core of the network caused some of our customers to experience intermittent call failures today,” Verizon spokesperson Liz Maly told KCRA 3 in a statement at 4:30 pm “The issue was identified and resolved by Verizon engineers and the majority of impacted customers should be seeing service as usual. If any customer is still experiencing lingering issues, please restart your device. We apologize for any inconvenience this may have caused.”Verizon’s support page on Twitter earlier responded individually to users affected by the outage .It was not immediately clear how many customers faced issues in all. Downdetector was showing outage reports involving AT&T, T-Mobile, and Xfinity as well on Wednesday afternoon. But T-Mobile and AT&T said that the issue was not on their end. “We’ve looked into this and confirmed that calls are going through on our network,” a T-Mobile representative told KCRA 3. “However our customers may not be able to reach someone with Verizon service at this time.”AT&T said its wireless network “is operating normally in the area.” KCRA 3 has also reached out to Xfinity.

Verizon said it has resolved an outage on Wednesday afternoon that affected voice calls and that anyone still having issues should restart their device.

The outage reporting site Downdetector listed mobile phone users in cities on the western part of the country as being affected the most by the outage. Those top outage reports included Sacramento, Los Angeles, Phoenix, Denver, Las Vegas, Reno, Seattle, Tucson and Spokane.

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“A fiber issue in the core of the network caused some of our customers to experience intermittent call failures today,” Verizon spokesperson Liz Maly told KCRA 3 in a statement at 4:30 pm “The issue was identified and resolved by Verizon engineers and the majority of impacted customers should be seeing service as usual. If any customer is still experiencing lingering issues, please restart your device. We apologize for any inconvenience this may have caused.”

Verizon’s support page on Twitter earlier responded individually to users affected by the outage.

It was not immediately clear how many customers faced issues in all.

Downdetector was showing outage reports involving AT&T, T-Mobile, and Xfinity as well on Wednesday afternoon.

But T-Mobile and AT&T said that the issue was not on their end.

“We’ve looked into this and confirmed that calls are going through on our network,” a T-Mobile representative told KCRA 3. “However our customers may not be able to reach someone with Verizon service at this time.”

AT&T said its wireless network “is operating normally in the area.”

KCRA 3 has also reached out to Xfinity.

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